Refund policy

Return and Refund Policy

State Street Coffee Beans & Grinds
Effective Date: June 14, 2026

Return Policy

At State Street Coffees Beans & Grinds, we are committed to providing high-quality coffee and tea products. If you are not completely satisfied with your purchase, please review our return policy below.

Eligible Returns

To be eligible for a return, products must:

  • Be unopened and in their original packaging.
  • Be returned within 30 calendar days of the delivery date.
  • Include proof of purchase or order confirmation.

Non-Returnable Items

For food safety and quality assurance reasons, the following items are not eligible for return:

  • Opened coffee products.
  • Opened tea products.
  • Products marked as final sale.
  • Custom, private-label, or special-order items.
  • Gift cards.

Damaged, Defective, or Incorrect Orders

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.

To expedite resolution, please provide:

  • Order number.
  • Description of the issue.
  • Photographs of the product and packaging.

Upon verification, we will provide a replacement, store credit, or refund at our discretion.

Refunds

Once a returned item is received and inspected, you will be notified of the status of your refund.

Approved refunds will be issued to the original method of payment within 5–10 business days, depending on your financial institution.

Shipping charges are non-refundable unless the return is the result of our error.

Exchanges

We only replace items if they are defective, damaged, or incorrectly fulfilled.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged during transit.
  • The wrong item was shipped.
  • The product is confirmed to be defective.

We recommend using a trackable shipping service for all returns.

Satisfaction Guarantee

Your satisfaction is important to us. If you are dissatisfied with your purchase for any reason, please contact our customer support team. While opened food products generally cannot be returned, we will review concerns on a case-by-case basis and work toward a fair resolution.

Contact Information

For return requests or questions regarding this policy, please contact:

State Street Coffee Beans & Grinds
Email: info@statestreetcoffees.com

By purchasing from State Street Coffees Beans & Grinds, you acknowledge and agree to the terms of this Return and Refund Policy.